Once BitDefender has your card details you’re screwed.
Another faceless company that treats you like dirt once they have your payment.
Not all software is bad. In 2007 I discovered fabulous packages like OpenLaszlo and Blender – so good they are beyond words. But at the other end of the spectrum, little is more is appauling than BitDefender.
I chose the product to protect my PC from viruses etc. based on poll results which, if my experience is anything to go by, these results are completely bogus and probably rigged.
I bought BitDefender for 4 machines. One machine is on 24/7 as it forms part of a security system.
It became unstable and ran out of memory – despite increasing the swapfile to its limits, it had to be rebooted weekly.
The removal of BitDefender has since resulted in complete stability and it only requires boots after mandatory OS patches.
2 other machines became increasinly sluggish and unuseable. BitDefender services started crashing and refused to start, warning me my machine was not protected. Not the sort of thing I wanted to read.
After a catalogue of problems, I canned BitDefender and tried McAfee and AVG – these were found be far more suitable – the removal of BitDefender offered a noticeable performance increase on these machines.
BitDefender have ignored what is now 4 communications in cancelling auto-renewals. This is something that should be possible to be done through their web interface but unfortunately, they have constructed it in such a way that you can’t cancel (at least I can’t find a way to and have screen-shotted their web interface.)
Taking that on board with the fact that they ignore web and standard emails to them, you are left with facing the problem of cancelling your credit card. If they wont communicate then there is no other option: either take the renewal or cancel the card or force the card company to get involved (the least painful).
Frankly this is an awful company with zero PR cabability and an inadequate technical support department that does not seem to be able to read basic English.
