There was a time I recommended gogrid to many people – having moved away from uk2.net which was just about as dreadful as it gets as far as maintaining a service goes.
Twice this week now go-grid (www.gogrid.com) have had network problems. They have a 10000% guaranteed uptime yet in about 7 months I’ve had in access of 7 hours outage and yet to receive any form of reimbursement.
Basically, if you have mission critical appliances then you can’t rely on go-grid either.
The RFO’s from the last outage tells us the blame is due to DOS against another of their servers and they said it would be fixed. The truth is, they fixed nothing and AGAIN my server can’t be accessed.
I supposed the next step is to move business to Amazon EC2.. More to do…
13 183 ms 178 ms 179 ms ae-92-92.ebr2.SanJose1.Level3.net [4.69.134.221]
14 180 ms 180 ms 179 ms ae-1-6.bar2.SanFrancisco1.Level3.net [4.69.140.1
3]
15 180 ms 180 ms 219 ms ae-4-4.car2.SanFrancisco1.Level3.net [4.69.133.1
7]
16 180 ms 179 ms 180 ms SERVEPATH.car2.SanFrancisco1.Level3.net [4.53.13
.18]
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
race complete.
:\wamp\bin\apache\apache2.2.8\bin>
RohitMR said
We’ll I share your sentiments. I’ve been suffering too and the past 3 days have been harrowing. Have had no access to our server and then to add to the misery, one machine just went down. 36 hours and it’s still “we are working” on it.
Who knows, maybe the guys are trying but there is no transparency in the operations so had to finally after 36 hours of waiting, revert to a backup database and loose 3 days of user data. Unfortunate but got burnt badly in this one.
We decided to work with GoGrid because we assumed that as a ’boutique’ company they would have been more responsive specially when they are going after the majors in the industry.
The system is quite nice but I think I’ll wait till they mature a bit more before going back to them.
We run a facebook application and therefore uptime and reliability are extremely important for us.
David said
Kevin & Rohit:
My apologies that we haven’t been as transparent as you would like, we’ve been trying to update customers via email and the status blog regularly. It has been a rough few days with a large scale network attack that impacted parts of our service in ways that attacks (which are quite common) usually don’t. It took some time to mitigate.
On the issue of SLA credits, not sure how you would have had 7 hours of downtime, but if you did I certainly apologize. If you opened a case to alert us to an issue, you should have received an SLA credit. If you did open a case and no SLA credit was issued for downtime caused by a problem with our service, please ping me directly and I will escalate for you.
Best Regards,
David
John said
Okay I am pretty ticked and I need to voice it. All of my servers are down right now. I don’t know how my 3rd party site up time service manages to find more issues with their network than them but..it seems to.
I want to love gogrid but I’m having a tough time thinking it is going to get any better