Comments on: Gogrid – service going down hill – 10000% uptime guaranteed – false advertising http://kevinyeandel.wordpress.com/2009/03/30/gogrid-service-going-down-hill-10000-uptime-guaranteed-false-advertising/ If you don't use it you loose it. Fri, 20 Nov 2009 09:58:58 +0000 http://wordpress.com/ hourly 1 By: John http://kevinyeandel.wordpress.com/2009/03/30/gogrid-service-going-down-hill-10000-uptime-guaranteed-false-advertising/#comment-174 John Tue, 19 May 2009 17:39:08 +0000 http://kevinyeandel.wordpress.com/?p=239#comment-174 Okay I am pretty ticked and I need to voice it. All of my servers are down right now. I don't know how my 3rd party site up time service manages to find more issues with their network than them but..it seems to. I want to love gogrid but I'm having a tough time thinking it is going to get any better Okay I am pretty ticked and I need to voice it. All of my servers are down right now. I don’t know how my 3rd party site up time service manages to find more issues with their network than them but..it seems to.

I want to love gogrid but I’m having a tough time thinking it is going to get any better

]]> By: David http://kevinyeandel.wordpress.com/2009/03/30/gogrid-service-going-down-hill-10000-uptime-guaranteed-false-advertising/#comment-144 David Tue, 31 Mar 2009 20:26:44 +0000 http://kevinyeandel.wordpress.com/?p=239#comment-144 Kevin & Rohit: My apologies that we haven't been as transparent as you would like, we've been trying to update customers via email and the status blog regularly. It has been a rough few days with a large scale network attack that impacted parts of our service in ways that attacks (which are quite common) usually don't. It took some time to mitigate. On the issue of SLA credits, not sure how you would have had 7 hours of downtime, but if you did I certainly apologize. If you opened a case to alert us to an issue, you should have received an SLA credit. If you did open a case and no SLA credit was issued for downtime caused by a problem with our service, please ping me directly and I will escalate for you. Best Regards, David Kevin & Rohit:
My apologies that we haven’t been as transparent as you would like, we’ve been trying to update customers via email and the status blog regularly. It has been a rough few days with a large scale network attack that impacted parts of our service in ways that attacks (which are quite common) usually don’t. It took some time to mitigate.

On the issue of SLA credits, not sure how you would have had 7 hours of downtime, but if you did I certainly apologize. If you opened a case to alert us to an issue, you should have received an SLA credit. If you did open a case and no SLA credit was issued for downtime caused by a problem with our service, please ping me directly and I will escalate for you.
Best Regards,
David

]]> By: RohitMR http://kevinyeandel.wordpress.com/2009/03/30/gogrid-service-going-down-hill-10000-uptime-guaranteed-false-advertising/#comment-143 RohitMR Tue, 31 Mar 2009 10:49:56 +0000 http://kevinyeandel.wordpress.com/?p=239#comment-143 We'll I share your sentiments. I've been suffering too and the past 3 days have been harrowing. Have had no access to our server and then to add to the misery, one machine just went down. 36 hours and it's still "we are working" on it. Who knows, maybe the guys are trying but there is no transparency in the operations so had to finally after 36 hours of waiting, revert to a backup database and loose 3 days of user data. Unfortunate but got burnt badly in this one. We decided to work with GoGrid because we assumed that as a 'boutique' company they would have been more responsive specially when they are going after the majors in the industry. The system is quite nice but I think I'll wait till they mature a bit more before going back to them. We run a facebook application and therefore uptime and reliability are extremely important for us. We’ll I share your sentiments. I’ve been suffering too and the past 3 days have been harrowing. Have had no access to our server and then to add to the misery, one machine just went down. 36 hours and it’s still “we are working” on it.

Who knows, maybe the guys are trying but there is no transparency in the operations so had to finally after 36 hours of waiting, revert to a backup database and loose 3 days of user data. Unfortunate but got burnt badly in this one.

We decided to work with GoGrid because we assumed that as a ’boutique’ company they would have been more responsive specially when they are going after the majors in the industry.

The system is quite nice but I think I’ll wait till they mature a bit more before going back to them.

We run a facebook application and therefore uptime and reliability are extremely important for us.

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