Comments for Kevin Yeandel's Random Access Memory http://kevinyeandel.wordpress.com If you don't use it you loose it. Fri, 06 Nov 2009 19:45:39 +0000 http://wordpress.com/ hourly 1 Comment on UK2.NET – my experience of using it for the past 6 weeks by adrian hutchinson http://kevinyeandel.wordpress.com/uk2net-my-experience-of-using-it-for-the-past-6-weeks/#comment-213 adrian hutchinson Fri, 06 Nov 2009 19:45:39 +0000 http://kevinyeandel.wordpress.com/uk2net-my-experience-of-using-it-for-the-past-6-weeks/#comment-213 trying to get away from UK2 on an urgent basis - it is affecting our business significantly - Have you ever tried to get a cyber out code. You have got no chance. Anybody any ideas how we would resolve this??? I am tempted to turn up at their office with trading standards. trying to get away from UK2 on an urgent basis – it is affecting our business significantly – Have you ever tried to get a cyber out code.
You have got no chance.
Anybody any ideas how we would resolve this???

I am tempted to turn up at their office with trading standards.

]]> Comment on UK2.NET – my experience of using it for the past 6 weeks by Chris Miller http://kevinyeandel.wordpress.com/uk2net-my-experience-of-using-it-for-the-past-6-weeks/#comment-211 Chris Miller Wed, 04 Nov 2009 11:24:21 +0000 http://kevinyeandel.wordpress.com/uk2net-my-experience-of-using-it-for-the-past-6-weeks/#comment-211 Hi all I am a global accounts manager for a internet registrar, we deal with a lot of clients leaving UK2Net for various reasons. If you would like to benefit from some personal service and to host your site in our milton keynes datacentre, then please drop me an email. I am not a salesman so dont expect a pitch - Just want to offer people some friendly help and a good service. Look forward to hearing from you all Hi all I am a global accounts manager for a internet registrar, we deal with a lot of clients leaving UK2Net for various reasons.

If you would like to benefit from some personal service and to host your site in our milton keynes datacentre, then please drop me an email. I am not a salesman so dont expect a pitch – Just want to offer people some friendly help and a good service.

Look forward to hearing from you all

]]> Comment on UK2.NET – my experience of using it for the past 6 weeks by Paul Greene http://kevinyeandel.wordpress.com/uk2net-my-experience-of-using-it-for-the-past-6-weeks/#comment-210 Paul Greene Wed, 04 Nov 2009 11:12:01 +0000 http://kevinyeandel.wordpress.com/uk2net-my-experience-of-using-it-for-the-past-6-weeks/#comment-210 These guys are in a real mess. I have hosted my domains on UK2 for several years now and up to recently there were no major problems- but recently POP has just disintegrated, and I can't even access Webmail. The status page "service heartbeat" makes statements apologising for the problems and saying that POP will be restored soon, which is simply not true. Seriously considering moving to another supplier. These guys are in a real mess. I have hosted my domains on UK2 for several years now and up to recently there were no major problems- but recently POP has just disintegrated, and I can’t even access Webmail. The status page “service heartbeat” makes statements apologising for the problems and saying that POP will be restored soon, which is simply not true.

Seriously considering moving to another supplier.

]]> Comment on UK2.NET – my experience of using it for the past 6 weeks by AlanT http://kevinyeandel.wordpress.com/uk2net-my-experience-of-using-it-for-the-past-6-weeks/#comment-208 AlanT Tue, 03 Nov 2009 19:09:06 +0000 http://kevinyeandel.wordpress.com/uk2net-my-experience-of-using-it-for-the-past-6-weeks/#comment-208 Hi - I've experienced the same problems over 6 months or so with UK2 hosted emails re login from Outlook, and got much the same responses from them. Following yet another attempt to get the problem sorted they are now recommending moving my email facility to the same 'cpanel' server where I have a simple website. Is this move a good idea or a convenience for them ? Do I still get POP-type access ? (e.g. I use ePrompter to monitor incoming emails for several addresses) Initially no obvious reason was given but I then got the response attached below when aked what the benefits were. I'm not a computing professional, just trying to run a couple of very small businesses, one with a website and both with good email access (ideally!). Independent advice much appreciated ... thanks. From UK2 : "Yes, the existing Atmail system does have reliability issues, and as such we want to eventually decommission the atmail servers. Hence, we are offering to move you to mail service hosted on a cPanel web server, the same as your hosting plan is on. Then you would be able to use cPanel to manage your email, and enjoy the increased reliability of that service. Please let us know if this is something you want us to do for you." Hi – I’ve experienced the same problems over 6 months or so with UK2 hosted emails re login from Outlook, and got much the same responses from them. Following yet another attempt to get the problem sorted they are now recommending moving my email facility to the same ‘cpanel’ server where I have a simple website. Is this move a good idea or a convenience for them ? Do I still get POP-type access ? (e.g. I use ePrompter to monitor incoming emails for several addresses)

Initially no obvious reason was given but I then got the response attached below when aked what the benefits were. I’m not a computing professional, just trying to run a couple of very small businesses, one with a website and both with good email access (ideally!). Independent advice much appreciated … thanks.

From UK2 : “Yes, the existing Atmail system does have reliability issues, and as such we want to eventually decommission the atmail servers. Hence, we are offering to move you to mail service hosted on a cPanel web server, the same as your hosting plan is on. Then you would be able to use cPanel to manage your email, and enjoy the increased reliability of that service. Please let us know if this is something you want us to do for you.”

]]> Comment on UK2.NET – my experience of using it for the past 6 weeks by tazblaney http://kevinyeandel.wordpress.com/uk2net-my-experience-of-using-it-for-the-past-6-weeks/#comment-207 tazblaney Thu, 22 Oct 2009 15:03:20 +0000 http://kevinyeandel.wordpress.com/uk2net-my-experience-of-using-it-for-the-past-6-weeks/#comment-207 I have 4 domains with UK2. I have pop3 mail accounts with all of them...and all of them are useless during normal office hours. I can send mail, I just can't receive it. Raised 2 complaints now and although they responded quickly enough they have given no indication as to when they expect to remedy this, just that the servers have been "really busy recently", however it's been like this for months. I am now having to give my customers a hotmail address, which kinda defeats the purpose of a nice, professional pop 3. I am not a techy guy, just a customer who wants what he paid for to work. Apparently that is too much to ask. Anyone have any suggestions? Can i transfer domains, route though a different server? Aaargh! This is driving me mad! I have 4 domains with UK2. I have pop3 mail accounts with all of them…and all of them are useless during normal office hours. I can send mail, I just can’t receive it.

Raised 2 complaints now and although they responded quickly enough they have given no indication as to when they expect to remedy this, just that the servers have been “really busy recently”, however it’s been like this for months.

I am now having to give my customers a hotmail address, which kinda defeats the purpose of a nice, professional pop 3.

I am not a techy guy, just a customer who wants what he paid for to work. Apparently that is too much to ask.

Anyone have any suggestions? Can i transfer domains, route though a different server? Aaargh! This is driving me mad!

]]> Comment on UK2.NET – my experience of using it for the past 6 weeks by Golden Boulder (Band) http://kevinyeandel.wordpress.com/uk2net-my-experience-of-using-it-for-the-past-6-weeks/#comment-204 Golden Boulder (Band) Tue, 06 Oct 2009 09:07:11 +0000 http://kevinyeandel.wordpress.com/uk2net-my-experience-of-using-it-for-the-past-6-weeks/#comment-204 I have a variety of domains though UK2, and although most of the time the web domains work to some reasonable extent, the POP mail associated with them is nothing less than abysmal. I have mail accounts with BT, Googlemail, Hotmail, and UK2. Only the ones that are nothing to do with UK2 work consistently. I have some domain emails forwarded via BT some via Google. Only these ones can I guarantee to get POP access every day. Support merely acknoledges the issue, although the "Service heartbeat" doesn't declare an issue, and Support Tickets 'stack up' waiting for response: Quote: "Thank you for contacting Technical Support. I do apologize in our delayed response. Please note there is an issue with our mail servers in the sense that you get the connection timed out. This is caused when too many people try to connect to our mail servers at the same time. Our administrators are aware of this issue and are working to find a solution that will prevent this from happening again. I do apologize for the inconvenience this causes. In the meantime, mail you will continue to experience the issues you have stated. If you have any other questions or issues, please let us know. Thank you. Regards, Robert Montierth Technical Support UK-2 Ltd" I have been with UK2 since 2001, and due to their notice policy and fragmented charging system for different elements of the domains (domain reg, hosting, mail, spam protection etc) it is difficult to get an efficient cut off to transfer without being liable for penalty costs. I have been a good customer with LOADS of domains, for a long time. I shall have to consider these costs soon as I am going 'up the wall' with "Outlook is unable to connect to your incoming server..." type messages for any direct POP UK2 mail. All non UK2 POP accounts work fine. I have been waiting since 30th Sept (now 6th October) for anyone to come back to me despite posting ticket updates with screenshots of both Mailwasher and Outlook failed UK2 attempts to connect. It has been put to "Private" status, and to 2nd level, but nothing since 30th Sept. If I use online mail I can often get through but it is incredibly slow. Sometimes it will not refresh and goes down due to non response from the server. Also I have sent test mails to the addresses, and sometimes they go through sometimes they don't - maybe they are being treated like spam, or maybe they just aren't working? That would mean I'm not getting mail being sent to me My BT Broadband Desktop Help keeps popping up saying it has "detected a problem" with some of my email accounts - now I just ignore these as (of course) the software cannot resolve the issue residing within UK2's servers and lines. Today I called the sales number (I resent having to pay 50p per minute on the tech support line), and they tell me that if I update with a screenshot, my ticket goes to the bottom of the queue. Well, I raised a 'critical' ticket yesterday stating that I had not received any support for a week, and that hasn't been responded to apart from the initial automatic reply. Oh boy, I don't look for problems. I pay my bills, and get too much rubbish and problems in return... Oh yes, if you email me I may not get it LOL! I have a variety of domains though UK2, and although most of the time the web domains work to some reasonable extent, the POP mail associated with them is nothing less than abysmal. I have mail accounts with BT, Googlemail, Hotmail, and UK2. Only the ones that are nothing to do with UK2 work consistently. I have some domain emails forwarded via BT some via Google. Only these ones can I guarantee to get POP access every day.

Support merely acknoledges the issue, although the “Service heartbeat” doesn’t declare an issue, and Support Tickets ’stack up’ waiting for response:

Quote: “Thank you for contacting Technical Support. I do apologize in our delayed response. Please note there is an issue with our mail servers in the sense that you get the connection timed out. This is caused when too many people try to connect to our mail servers at the same time. Our administrators are aware of this issue and are working to find a solution that will prevent this from happening again. I do apologize for the inconvenience this causes. In the meantime, mail you will continue to experience the issues you have stated. If you have any other questions or issues, please let us know. Thank you.
Regards,
Robert Montierth
Technical Support
UK-2 Ltd”

I have been with UK2 since 2001, and due to their notice policy and fragmented charging system for different elements of the domains (domain reg, hosting, mail, spam protection etc) it is difficult to get an efficient cut off to transfer without being liable for penalty costs. I have been a good customer with LOADS of domains, for a long time.

I shall have to consider these costs soon as I am going ‘up the wall’ with “Outlook is unable to connect to your incoming server…” type messages for any direct POP UK2 mail.

All non UK2 POP accounts work fine. I have been waiting since 30th Sept (now 6th October) for anyone to come back to me despite posting ticket updates with screenshots of both Mailwasher and Outlook failed UK2 attempts to connect. It has been put to “Private” status, and to 2nd level, but nothing since 30th Sept.

If I use online mail I can often get through but it is incredibly slow. Sometimes it will not refresh and goes down due to non response from the server. Also I have sent test mails to the addresses, and sometimes they go through sometimes they don’t – maybe they are being treated like spam, or maybe they just aren’t working? That would mean I’m not getting mail being sent to me

My BT Broadband Desktop Help keeps popping up saying it has “detected a problem” with some of my email accounts – now I just ignore these as (of course) the software cannot resolve the issue residing within UK2’s servers and lines.

Today I called the sales number (I resent having to pay 50p per minute on the tech support line), and they tell me that if I update with a screenshot, my ticket goes to the bottom of the queue.

Well, I raised a ‘critical’ ticket yesterday stating that I had not received any support for a week, and that hasn’t been responded to apart from the initial automatic reply.

Oh boy, I don’t look for problems. I pay my bills, and get too much rubbish and problems in return… Oh yes, if you email me I may not get it LOL!

]]> Comment on UK2.NET – my experience of using it for the past 6 weeks by Mary Barker http://kevinyeandel.wordpress.com/uk2net-my-experience-of-using-it-for-the-past-6-weeks/#comment-202 Mary Barker Mon, 28 Sep 2009 15:39:25 +0000 http://kevinyeandel.wordpress.com/uk2net-my-experience-of-using-it-for-the-past-6-weeks/#comment-202 Hello, I have been trying to contact the Sales team & Support team from past 15 to 20 Days, but NO RESPONSE. I tried sending them tones of emails all came back with giving just bounce back nothing more than that. I Tried calling all possible No. provided on the website, but again NO ANSWER. This is the worst service I have ever seem in my life. UK2 has disappeared as if they ever into existence. Please help me to get catch hold of these people, so that I can get my website to a reliable hosting provider. Hello,

I have been trying to contact the Sales team & Support team from past 15 to 20 Days, but NO RESPONSE. I tried sending them tones of emails all came back with giving just bounce back nothing more than that. I Tried calling all possible No. provided on the website, but again NO ANSWER.

This is the worst service I have ever seem in my life. UK2 has disappeared as if they ever into existence.

Please help me to get catch hold of these people, so that I can get my website to a reliable hosting provider.

]]> Comment on UK2.NET – my experience of using it for the past 6 weeks by Gordo http://kevinyeandel.wordpress.com/uk2net-my-experience-of-using-it-for-the-past-6-weeks/#comment-200 Gordo Thu, 10 Sep 2009 06:26:40 +0000 http://kevinyeandel.wordpress.com/uk2net-my-experience-of-using-it-for-the-past-6-weeks/#comment-200 Kevin, I have four accounts with UK2. I have not been able to log into any of them for four days. I have sent several emails to their "support" department. I have had an acknowledgment that they cannot log in either. Their automated login check keeps emailing me with login details and passwords that do not work. It is possible that I will never be able to use these accounts again, and there is nothing I can do about it. Before this I have had many issues as well, such as Wordpress blogs which I have spent many hours optimizing and configuring for best performance, then suddenly the setting revert to the default for no apparent reason. Or the blog disappears altogether. This is the worst ISP I have ever used, and I have used several. They are even marginally worse than Streamline.net, and that's saying something. Kevin,

I have four accounts with UK2. I have not been able to log into any of them for four days. I have sent several emails to their “support” department.

I have had an acknowledgment that they cannot log in either.

Their automated login check keeps emailing me with login details and passwords that do not work.

It is possible that I will never be able to use these accounts again, and there is nothing I can do about it.

Before this I have had many issues as well, such as WordPress blogs which I have spent many hours optimizing and configuring for best performance, then suddenly the setting revert to the default for no apparent reason. Or the blog disappears altogether.

This is the worst ISP I have ever used, and I have used several. They are even marginally worse than Streamline.net, and that’s saying something.

]]> Comment on SMS via Skype when server is down (fails ping) by Dejan http://kevinyeandel.wordpress.com/2008/06/01/sms-via-skype-when-server-is-down-fails-ping/#comment-198 Dejan Mon, 10 Aug 2009 19:35:04 +0000 http://kevinyeandel.wordpress.com/?p=80#comment-198 This is Fantastic! Thank you for making my life easier! This is Fantastic! Thank you for making my life easier!

]]> Comment on UK2.NET – my experience of using it for the past 6 weeks by Gibsbe http://kevinyeandel.wordpress.com/uk2net-my-experience-of-using-it-for-the-past-6-weeks/#comment-196 Gibsbe Thu, 30 Jul 2009 16:35:58 +0000 http://kevinyeandel.wordpress.com/uk2net-my-experience-of-using-it-for-the-past-6-weeks/#comment-196 Kevin - found your blog after hanging on the phone for over 35 mins waiting for a response from technical support. I have just bought a package from UK2 and can honestly say that this is the worst ISP service I have experienced in 15 years on the internet. The responses you quote here are typical of what I have received so far. Documentation is none existent, yet the help desk seem to think that the following link answer basic questions such as: - how to install a MySQL database - how to transfer FOC the domains that were part of the original agreement If it carries on like this I will be going to trading standards to get them to sort this out. Kevin – found your blog after hanging on the phone for over 35 mins waiting for a response from technical support.

I have just bought a package from UK2 and can honestly say that this is the worst ISP service I have experienced in 15 years on the internet.

The responses you quote here are typical of what I have received so far. Documentation is none existent, yet the help desk seem to think that the following link answer basic questions such as:

– how to install a MySQL database
– how to transfer FOC the domains that were part of the original agreement

If it carries on like this I will be going to trading standards to get them to sort this out.

]]>